Dispatch

SAME DAY DISPATCH

We endeavour to ship all orders the same day, if received Monday to Friday before 3pm. If your order is placed after that it will be shipped the next working day.

Note: Bank Holidays and National Holidays are not working days.

Couriers work to a 5 day week standard, Saturday delivery is avalible at a extra cost. 

NOT AT HOME DURING THE DAY?

No problem. Your billing address should be the address your card is registered to, however you can have your parcel delivered to an alternative address. Just fill in the desired address in the delivery address section during checkout. Don't worry, its very discreet, the image on this page shows how your order will look.

WHAT IF YOU'RE OUT WHEN YOUR ORDER ARRIVES?

If you're out when your order arrives, your courier will leave a card telling you where to pick up your packaged / order.

DPD will contact you by text or email to notify you of a delivery time and date. If this is not convenient for you, you have the option to change it. DPD will attempt delivery again, if they are still unsuccessful after this time the parcel is returned to us.

If your order cannot be delivered and is returned to us postal charges will regrettably apply to send the goods back out to you.

TRACKING YOUR ORDER

Your unique tracking number will be emailed to you when we dispatch your order. You can normally use this number to track your parcel from around 8pm on the day of dispatch.

To track your order please visit dpd.co.uk and enter your tracking number.

Please be aware that trsuk.co.uk cannot be held responsible for orders delayed by incorrect or incomplete address information supplied during the checkout process.

STOCK AND ORDERING

Goods that are in stock are dispatched same day if you order before 3pm. If you have ordered an item that is out of stock and are happy to wait a bit longer for delivery, we would expect to get your goods to you within 12 days.

If any questions should arise regarding your order, we will try to contact you by email, and if that fails, we will try to contact you by phone if a number was provided during checkout.

If you select an item that is out of stock and choose overnight shipping as your method of delivery we will not dispatch your order until all the goods are in stock. If you wish to do a split dispatch order please contact us or call us on 01908 316455.